At Advanced Surface Solutions Ltd, we want you to be completely satisfied with your purchase. If there is an issue with a product, we’re here to help.

1. Returns

You may request a return if:

The item is faulty or damaged

The wrong item was supplied

The item is unused and in its original packaging (subject to approval)

Returns must be requested within 14 days of receiving the goods.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method.

Shipping costs are non‑refundable unless the return is due to our error.

3. Non‑Returnable Items

For safety and compliance reasons, the following cannot be returned:

Used PPE

Custom‑ordered or special‑order items

Consumables that have been opened

Items damaged through misuse or incorrect installation

4. Faulty or Damaged Goods

If your item arrives damaged or develops a fault, contact us immediately with photos and details. We will arrange repair, replacement or refund depending on the situation.

5. How to Request a Return

Contact us at: 

Email: info@advancedsurfacesolutions.co.uk 

Phone: +447364175964