Privacy Policy for Advanced Surface Solutions Ltd

Advanced Surface Solutions Ltd is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who We Are

Advanced Surface Solutions Ltd

Unit 6E Westthorpe Fields Road

Sheffield

S21 1TZ

Registered in England & Wales 17024142.

If you have any questions about this policy, you can contact us at: 

Email: info@advancedsurfacesolutions.co.uk Phone: 01144575043

2. Information We Collect

We may collect the following types of information:

Information you provide directly

Name

Company name

Email address

Phone number

Delivery or billing address

Enquiries or messages submitted through our website

Order information (if applicable)

Information collected automatically

When you visit our website, we may collect:

IP address

Browser type

Device information

Pages visited

Cookies (see section below)

This helps us improve our website and user experience.

3. How We Use Your Information

We use your information to:

Respond to enquiries

Provide quotes, product information or support

Process orders and deliver goods

Manage customer accounts

Improve our website and services

Send important updates or service information

Maintain business records and comply with legal obligations

We do not sell your data to any third parties.

4. Legal Basis for Processing

We process your information under the following legal bases:

Contract: to provide products or services you request

Legitimate interests: to operate and grow our business

Consent: when you opt‑in to marketing communications

Legal obligation: for accounting or regulatory requirements

5. Sharing Your Information

We may share your information with:

Delivery companies

Payment processors

IT or website service providers

Manufacturers or suppliers (only when needed to fulfil your order)

Accountants or legal advisors

We only share what is necessary and never sell your data.

6. Cookies

Our website may use cookies to:

Improve site performance

Analyse website traffic

Enhance user experience

You can control or disable cookies through your browser settings.

7. How Long We Keep Your Information

We keep your information only for as long as necessary for:

Providing services

Legal or accounting requirements

Resolving disputes

After this, your data is securely deleted.

8. Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Object to certain types of processing

Withdraw consent (where applicable)

Request a copy of your data

To exercise any of these rights, contact us using the details above.

9. Security

We take appropriate technical and organisational measures to protect your information from:

Unauthorised access

Loss

Misuse

Alteration

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.